Location: 100% Remote (Based anywhere in Greece)

Language Requirements: Fluent Danish (C1/C2) and Working English (B2+)

Job Title: Danish-Speaking Travel Agent & Premium Concierge

Position Overview

Are you a fluent, articulate Danish speaker eager to deliver exceptional customer care while embracing the Mediterranean way of life? We are actively looking for hospitality-driven Danish-speaking professionals to become part of a dedicated, 100% remote unit representing a world-renowned luxury travel and hospitality brand. In this capacity, you will transform routine customer assistance into a bespoke, high-touch concierge experience.

Working with complete remote flexibility from any location within Greece—whether you are based in Athens, Thessaloniki, or on one of the Greek islands—you will act as the main consultant and dedicated point of contact for Danish travelers worldwide. You will oversee end-to-end trip arrangements, manage real-time itinerary updates, and guide clients through digital self-service tools to ensure every journey is effortless and memorable. Prior experience in travel or hospitality is not necessary, as we provide thorough, fully paid training tailored to launch your long-term career.

• Industry: Premium Travel Concierge Services & Global Hospitality Care

• Experience Level: Entry Level / Junior (Comprehensive, 100% paid training provided)

• Position Type: Full-time (40 hours per week)

Key Duties & Core Responsibilities

• Customized Travel Care & Advisory: Serve as a dedicated travel concierge for Danish-speaking clients by offering tailored recommendations, handling booking modifications, arranging hotel stays, and coordinating special requests.

• Digital Ecosystem Support: Guide guests step-by-step through self-service account dashboards, mobile app features, digital boarding or loyalty passes, and online reservation portals.

• High-Priority Disruption Management: Provide swift, composed resolutions during unexpected travel delays or cancellations—organizing flight rebookings, alternative routes, private transfers, and urgent hotel adjustments.

• Refined Omnichannel Interaction: Deliver polished, courteous assistance across incoming phone calls, email correspondence, and live messaging channels in fluent Danish.

• System Data & Case Logging: Maintain accurate, thorough records by logging client preferences, itinerary updates, and resolution summaries within enterprise CRM tools.

• Cross-Functional Synergy: Partner closely with internal back-office teams, airline representatives, and partner hotel coordinators to resolve complex or escalated travel inquiries smoothly.

Ideal Candidate Profile

Language Qualifications:

• Danish: Fluent C1/C2 proficiency (written and spoken) to provide seamless, high-caliber communication to Danish travelers.

• English: Strong working command (minimum B2 level) for internal software platforms, team communications, and onboarding modules.

Competencies & Eligibility:

• Service Mindset & Demeanor: Empathetic, patient, and clear communicator with a true passion for hospitality excellence and active listening.

• Remote Readiness & Technical Aptitude: Comfortable operating multiple digital tools simultaneously while demonstrating strong self-motivation in a full-time work-from-home environment.

• Work Eligibility: Legal authorization to live and work in Greece (EU citizenship or valid Greek residence/work permit) alongside a quiet dedicated workspace and high-speed, reliable internet.

Compensation, Perks & Benefits

• Competitive Base Pay: Competitive base salary paid out across 14 installments per year (including Christmas, Easter, and summer holiday bonus payouts).

• Performance Bonuses: Monthly tiered KPI bonuses tied to quality benchmarks, guest satisfaction scores, and service targets.

• Full Equipment Package: Complete remote IT setup (laptop, dual monitors, keyboard, mouse, and noise-canceling headset) shipped straight to your home.

• Health Coverage: Comprehensive private medical, dental, and life insurance coverage starting from your very first day.

• Career Development: Transparent, structured internal progression pathways leading into Team Lead, Quality Assurance, or Corporate Trainer roles.

Relocation Support (If Moving to Greece)

• Temporary Housing: 3 weeks of company-sponsored accommodation upon arrival to give you ample time to find long-term housing.

• Travel Assistance: Full reimbursement of your flight ticket to relocate to Greece.

• Administrative Guidance: Dedicated local assistance to secure your Greek tax identification number (AFM) and social security registration (AMKA).

Application Process

Submit your updated resume in English today. Our talent acquisition team will review your application and get in touch promptly to schedule a introductory virtual interview!