Job Title: Customer Experience Associate (Italian Speaker)

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Position Overview

Ready to start an exciting career journey in Portugal? We are searching for client-focused, fluent Italian speakers to become part of our diverse team in Lisbon. As a dedicated brand representative, you will assist Italian customers by handling inbound inquiries across phone, chat, and email streams. This opportunity is well-suited for proactive problem-solvers who excel in dynamic environments.

Key Responsibilities

• Customer Interaction: Handle incoming Italian client queries via live chat, telephone, and email with professionalism and care.
• Issue Resolution: Diagnose customer issues, uncover root causes, and offer customized, efficient solutions.
• System Logging: Track and update all user interactions, ticket statuses, and resolution details within the CRM system.
• Performance Goals: Meet established operational metrics, including CSAT scores, First Contact Resolution, and average handling duration.
• Ongoing Learning: Participate in continuous learning programs to stay current on product updates, workflows, and policies.

Qualifications

• Italian Language: Fluent command (C1/C2 level) in both written and spoken communication.
• English Competency: Minimum B2 proficiency for team collaboration, software usage, and training.
• Schedule Flexibility: Willingness to work flexible 24/7 rotational shifts.
• On-Site Requirement: Full-time daily presence at our Lisbon location.
• Work Authorization: EU/EEA citizenship, EU passport, or full legal authority to work in Portugal.
• Key Attributes: Excellent communication, active listening skills, stress tolerance, and a self-motivated mindset.

Compensation Models

Applicants can select from two distinct compensation structures tailored to their situation:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month schedule).
  • Ideal For: Candidates currently based in Lisbon or planning to handle their own accommodation.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month schedule).
  • Accommodation: Private room in a shared company-maintained apartment, including all standard utility expenses.
  • Travel Benefits: Full reimbursement for your initial trip to Lisbon post-probation, plus organized airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Clear internal routes to progress into QA, Training, or Supervisory roles.
• Paid Onboarding: Paid initial training to equip you with all required skill sets.
• Work Environment: Energetic, global workplace culture featuring regular team gatherings, sports activities, and social events.
• Health & Wellness: Private medical insurance after 6 months, alongside dedicated mental health resources.
• Location Advantages: Experience life in Lisbon with its coastal climate, rich history, and dynamic lifestyle.

How to Apply

Submit an updated CV in English or Italian. Qualified candidates will receive a quick call from our hiring team for an initial screening.