• Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
• Department: Client Success
• Work Type: Full-Time (Mid-to-Senior Level)
• Travel: None (0%)
• Languages Required: C1 German and C1 English
• Salary Package: €40,000 – €50,000 base + annual performance bonus

Company & Role Summary

We are a fast-growing tech scale-up developing innovative software solutions for web accessibility. As an Enterprise Customer Success Manager, you will play a central role in driving business growth by nurturing strategic enterprise client relationships, driving platform adoption, and ensuring long-term retention.

Primary Responsibilities

• Enterprise Relationship Management: Direct key corporate accounts and cultivate long-term partnerships with C-level stakeholders.
• Account Expansion: Identify upselling and cross-selling opportunities in close alignment with Sales and Product teams.
• Lifecycle Success: Lead seamless client onboarding, continuous feature adoption, and recurring contract renewals.
• Value Reviews: Conduct data-backed business reviews to highlight measurable ROI for client partners.
• Churn Prevention: Monitor account health signals to proactively identify risks and execute retention strategies.
• Cross-Functional Collaboration: Serve as the strategic bridge connecting enterprise clients with internal product, technical, and sales teams.

Requirements & Qualifications

• Experience: Proven background in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up environment.
• Languages: Fluent C1-level proficiency in both German and English (spoken and written).
• Tools: Hands-on experience with modern CRM environments (HubSpot preferred).
• Mindset: Strong strategic thinking, negotiation capabilities, and a self-driven work ethic.
• Bonus: Additional European language skills are a plus.

Offerings & Benefits

• Compensation: €40,000 – €50,000 annual base salary plus performance bonus and 30 days of paid annual leave.
• Impact: High-visibility position with strong autonomy and clear paths for personal and career advancement.
• Flexibility: Regular office hours, 1 work-from-home day per week, and no business travel requirements.
• Mission: Work with a purpose-driven team dedicated to making the digital world accessible to everyone.