• Location: District 4, Bucharest, Romania (City Offices building at Şoseaua Olteniței 2, positioned directly by the Eroii Revoluției Metro Station)
• Work Arrangement: 3-day office / 2-day remote split (Office: Monday–Wednesday; Remote: Thursday–Friday)
• Shift Schedule: Standard weekday hours (Monday–Friday, 09:00–18:00)
• Employment Status: Permanent, full-time position

Position Overview We are expanding our global operations and looking for a customer-focused, native or near-native German speaker to join our team in Bucharest. In this role, you will serve as the main liaison for our German-speaking user base, delivering exceptional service, resolving client concerns, and upholding high customer satisfaction standards. You will divide your time between working alongside colleagues in our District 4 office and working remotely two days a week.

Core Responsibilities

• Client Engagement: Manage inbound inquiries via telephone, email, and live messaging platforms using professional, articulate German.
• Problem Resolution: Identify, analyze, and resolve customer concerns on initial contact to maintain high customer satisfaction.
• Record Keeping: Log all interactions, customer requests, and system updates accurately in the CRM system.
• Internal Coordination: Partner with secondary teams and technical support to handle escalated issues and ensure prompt resolutions.
• Product Enhancement: Spot appropriate moments to present relevant product enhancements or add-ons that add real value for the user.
• Ongoing Development: Maintain current knowledge of operational workflows, software changes, and organizational policies.

Candidate Profile

• Language Abilities: C1/C2-level fluency in both verbal and written German, alongside solid working English (B2 level or higher) for team alignment.
• Interpersonal Skills: Strong active listening, clear verbal presentation, and polished written communication.
• Technical Aptitude: Proficient with everyday computer applications (such as Microsoft Office) and capable of quickly mastering proprietary software.
• Mindset: Patient, empathetic, and solution-driven when handling difficult scenarios.
• Logistics: Willingness to commute to the Eroii Revoluției area three days per week and work full business hours.

Training & Onboarding

• Duration: 1 week of initial training
• Schedule: Monday to Friday, 10:00–17:00
• Curriculum: In-depth coverage of internal tools, product lines, support procedures, and simulated user interactions led by dedicated trainers.

Salary & Compensation Breakdown

• Base Net Pay: 5,569 RON net per month
• Remote Work Stipend: 400 RON net per month (to assist with home office and transit costs)
• Combined Fixed Net Take-Home: 5,969 RON net per month

Variable Pay & Perks:

• Meal Allowance: 25 RON per day worked, provided monthly via a Pluxee card.
• Quality Bonuses: Periodic financial rewards tied to CSAT scores and key performance metrics.
• Sales Commissions: Additional financial rewards for successful upselling or cross-selling.
• Overtime Rates: A 25% pay bump for any occasional weekend shifts or extra hours.

Employee Perks

• Paid Time Off: 21 days of paid annual vacation.
• Health Coverage: Private medical package through Medicover Clinique (includes routine check-ups, specialist visits, and testing).
• Location Access: Work from a modern office space right next to major public transit links at Eroii Revoluției.
• Work-Life Balance: A structured hybrid schedule allowing in-person teamwork early in the week and focus time at home later in the week.
• Career Development: Clear opportunities to advance into roles such as QA Analyst, Team Manager, Trainer, or Account Manager.