An elite international pioneer in the heavy-duty commercial transport and automotive manufacturing industry is seeking a dedicated Customer Support Specialist. Within global shipping networks, reducing vehicle idle time is the ultimate priority. In this position, you will operate as the critical intermediary between advanced automotive systems and the international enterprises that keep supply chains moving.

Operating from the dynamic city of Ghent, you will champion a highly respected global engineering brand, ensuring that logistics operators throughout Europe receive premium assistance.

This position transcends conventional customer service. You will be responsible for delivering intermediate technical instruction, operational guidance, and tailored troubleshooting strategies straight to transport managers and commercial service facilities across Europe.

Core Responsibilities & Daily Operations

As a B2B Fleet Support Specialist, your workflow will involve:

• Hybrid Structure: Achieve a healthy balance between office collaboration and personal time with a weekly arrangement requiring four days at our state-of-the-art Ghent headquarters and one day working from home.
• Premium Client Care: Oversee critical incoming inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.
• Analytical Dilemma Resolution: Investigate multifaceted technical service issues to deliver rapid, efficient, and permanent resolutions for our commercial partners.
• Interdepartmental Synergy: Work hand-in-hand with internal Sales, Logistics, and Engineering divisions to guarantee total operational alignment and absolute data accuracy.
• Fully Paid Onboarding: Take advantage of an intensive, fully funded professional training academy. Prior mechanical background or engineering experience is completely unnecessary—we provide all the technical insights and software tools required to make you an industry specialist.

Candidate Requirements & Qualifications

Linguistic Capabilities (Strict Compliance)

• Dual-Language Fluency: Absolute native or near-native mastery in both Czech and German is mandatory. You must be comfortable handling complex verbal and written communications in both languages simultaneously.
• Corporate English: A minimum proficiency level of B2 (Upper-Intermediate) in English is required to navigate technical systems, handle internal reporting, and participate in global team meetings.

Professional Competencies & Toolkit

• Emotional Resilience: A demonstrated ability to remain calm, poised, diplomatic, and courteous during peak operational surges and high-pressure customer scenarios.
• Digital Literacy: Comfort navigating advanced enterprise software applications and multitasking across multiple web-based tools simultaneously.
• Scheduling Flexibility: Total readiness to operate within a 24/7 rotating shift framework, ensuring continuous, around-the-clock coverage for our global partner network.

Premium Compensation & Corporate Perks

Financial Rewards & Security

• Top-Tier Remuneration: A highly competitive base salary benchmarked against the upper tier of the industrial sector, specifically rewarding your rare dual-language skill set.
• Total Healthcare Protection: Premium private medical and life insurance policies for you and your dependents, starting from day one.
• Predictable Shifts: Full-time operational schedules are finalized and shared well ahead of time, allowing you to plan your personal commitments and hobbies with absolute certainty.

Global Mobility & Career Development

• Premium Relocation Support: To make your move to Belgium entirely stress-free, we provide a high-end, fully furnished apartment in the city of Ghent 100% free of charge for your first 30 days while you locate permanent housing.
• Structured Advancement Tracks: Highly transparent internal pathways designed to accelerate your promotion into corporate leadership, management, or specialized technical tracks worldwide.

Application Instructions

If you meet these language criteria and are ready to launch an international corporate career in Europe's logistics hub, we want to hear from you. Please submit your updated resume in English to initiate the virtual screening process.