This role is only for applicants based in Portugal. Applicants residing outside of Portugal or those requiring visa sponsorship will not be considered.

Job Overview

Are you prepared to elevate your professional path within Lisbon's most multicultural corporate ecosystem? We are scouting for high-energy Russian-speaking Support Consultants to act as ambassadors for a dominant global social media network. In this role, you will be a vital link for an international user base, dedicating your efforts to building a digital community that is secure, functional, and highly collaborative.

Key Operations

As a Support Consultant, you will drive customer satisfaction and maintain platform standards:

• User Communication: Manage incoming digital chat and email inquiries from Russian-speaking members regarding profile recovery, data privacy, and product features.
• System Diagnostics: Research, identify, and resolve technical issues and user-interface friction to optimize the overall user experience.
• Safety Guidelines: Guide platform members on corporate safety policies and community guidelines to keep the digital ecosystem welcoming and safe.
• Quality Metrics: Deliver swift, compassionate, and professional assistance to satisfy established departmental performance goals.

Ideal Profiles

We prioritize potential over deep technical backgrounds. If you bring the drive, our robust, fully compensated training program will provide the expertise.

Requirements

• Language Capabilities: Native-level or fluent command of Russian, paired with a solid intermediate level of English (B2 level) for corporate training and internal team collaboration.
• Legal Standing: You must already hold valid legal authorization to work in Portugal. Eligible documents include a Portuguese Residence Permit (Título de Residência), an EU Passport, or certified Refugee Status.
• Experience Level: Open to candidates from all industries. While a background in customer support or guest services is a plus, it is completely optional.
• Roster Adaptability: Fully prepared to work a rotating, flexible schedule within a lively, team-oriented workplace.

Pay & Operational Schedule

• Gross Remuneration: €1,237 per month (calculated on a standard 12-month calendar).
• Weekly Commitment: A steady 40-hour work week split across 5 working days.
• Daily Shift Structure: 8 active working hours per day, supplemented by a 60-minute lunch break.
• Operational Hours: Rotating shifts scheduled Monday through Sunday, operating anytime between 07:00 AM and 00:00 AM (Midnight).

Corporate Perks & Culture

• Internal Advancement: Great opportunities for rapid professional promotion; our entry-level associates frequently advance into Quality Assurance, Corporate Training, and Team Leadership roles.
• Health & Well-being: Comprehensive private medical insurance packages along with dedicated employee wellness benefits.
• Modern Environment: Work out of a premium, state-of-the-art office complex alongside a vibrant international team representing over 50 different countries.
• Lifestyle Benefits: Take advantage of complimentary local language courses, company-funded surfing excursions, competitive sports tournaments, and regular team gatherings.
• Career Security: Enjoy the peace of mind that comes with reliable, steady earnings tied to an industry-leading global tech enterprise.