Please note that this position is strictly available to candidates who are already based in Malta. No relocation assistance is provided.

Are you a fluent German speaker living in Malta who loves the world of travel and excels at helping others? We are looking for an enthusiastic professional to step into our German-Speaking Travel Support Network based right here on the island.

In this role, you will serve as a vital link for our passengers, addressing inquiries across live chat, email, and phone channels. If you are a natural problem-solver who enjoys an energetic, fast-paced setting and wants to help people enjoy stress-free journeys, this position is the perfect fit for your next career move.

Core Responsibilities: What You Will Do

As our dedicated German-speaking representative, your primary mission will be guiding and assisting travelers through every step of their journey.

• Elevating Customer Care: Deliver top-tier, polite assistance across phone, email, chat, and social media platforms, turning complex inquiries into positive experiences.
• Managing Itineraries: Handle new reservations, process cancellations, and execute precise modifications or rescheduling requests for flight bookings.
• Providing Travel Insights: Act as a knowledgeable resource by advising passengers on destination details, current travel warnings, and global visa or customs requirements.
• Resolving Operational Hurdles: Troubleshoot real-time travel disruptions, including ticketing errors, baggage issues, and specific on-board requests to ensure smooth transit.
• Cross-Functional Collaboration: Partner with internal departments—such as ground operations and flight coordinators—to quickly resolve escalated or complex situations.
• Meticulous Record-Keeping: Log all guest interactions, issues, and resolutions into our CRM system with high accuracy.
• Staying Current: Participate in ongoing training to keep up with evolving airline policies, safety updates, and travel sector trends.

Working Hours & Schedule

• Status: Full-time (40 hours weekly).
• Shift Pattern: Rotating rosters operating Monday through Sunday, between 07:00 and 19:00, with 2 scheduled rest days per week.

Salary & Employee Benefits

We provide a structured and transparent wage progression model paired with an attractive corporate rewards program:

Gross Base Salary Evolution:

• Month 1 (Initial Onboarding): €885.40
• Months 2 to 6 (Probationary Window): €1,425.60
• Month 7 Onward (Post-Probation): €1,596.00
• Month 13+: An updated base salary tier plus a performance reward framework of €1,540.00.

Added Financial Perks:

• Language Premium: An additional allowance of up to €3,000 per year, distributed in your monthly paycheck to reward your German fluency.
• Annual Incentives: Up to €2,000 yearly, awarded based on meeting customer satisfaction goals and quality benchmarks.

Corporate Perks & Development:

• Internal Promotion: We prioritize your future. You will be eligible to apply for internal advancement and leadership tracks after just 6 months on the team.
• Health and Wellness: Comprehensive private medical and life insurance plans, alongside corporate gym discounts and a subsidized cafeteria on-site.
• Daily Conveniences: Free employee parking and various corporate retail/service discounts.
• Social Calendar: Regular team-building activities, monthly company events, and a welcoming international office culture.

About Our Location: Mosta, Malta

Our office is situated in Mosta, a central Maltese town celebrated for its landmark dome and vibrant community feel. The area perfectly bridges rich history with modern commercial conveniences, making it an easy and accessible commute from anywhere on the island. This role lets you advance your professional skills with an international company while enjoying the best of local Mediterranean life.