We are actively seeking motivated, customer-centric professionals to join our growing team in the vibrant capital city of Sofia. In this role, you will serve as the dedicated representative for a premier, globally recognized business travel platform, ensuring that corporate travelers navigate their journeys with complete ease, confidence, and security.

This position transcends standard customer care—you are a digital concierge for the modern corporate traveler. As a Customer Advisor, you will act as a resourceful problem-solver, delivering elite support in both Dutch and English while guiding business clients through the complexities of their international travel itineraries.

Core Responsibilities & Daily Workflow

As a Travel Management Consultant, your daily operations will involve:

• Omnichannel Support: Handle incoming inquiries from Dutch-speaking corporate professionals via telephone, email correspondence, and live web chat platforms.
• Itinerary Logistics: Execute end-to-end travel arrangements, including booking, altering, or canceling flights, lodging accommodations, and vehicle rentals.
• Specialized System Navigation: Utilize advanced global distribution systems (GDS) and proprietary corporate databases to quickly retrieve and convey precise travel data.
• Disruption Mitigating: Proactively resolve real-time travel emergencies, such as flight delays, cancellations, or scheduling overlaps, to guarantee a seamless journey for our clients.
• Service Quality: Uphold an empathetic, patient, and highly polished demeanor, ensuring our service delivery remains aligned with the brand's elite reputation.
• Paid Professional Academy: Prior background in tourism or customer care is not required. We provide a comprehensive, fully funded onboarding program to equip you with all the platform tools and industry knowledge needed to succeed.

Candidate Requirements & Qualifications

We prioritize a positive attitude, clear communication capabilities, and linguistic expertise.

• Language Skills: Native or near-native mastery (C1/C2 level) of written and spoken Dutch, combined with an upper-intermediate command (B2 level) of English for team collaboration and corporate reporting.
• Communication Ethos: Outstanding verbal and written interpersonal skills, characterized by a warm, polite, and service-driven communication style.
• Digital Literacy: High comfort level working across multiple software platforms and screens at the same time, with a knack for learning new applications quickly.
• Stress Management: An inherent ability to remain composed, calm, and efficient under pressure, particularly when managing complex, time-sensitive travel contingencies.
• Work Location: Complete readiness to perform your duties fully on-site at our contemporary, centrally connected office facilities in Sofia.

Compensation, Perks & Corporate Culture

We are committed to building a highly supportive work environment and rewarding your technical expertise with a robust benefits package:

• Financial Structure: An attractive fixed monthly salary enhanced by performance-linked monthly cash bonuses.
• Total Healthcare: Comprehensive private medical and life insurance coverage starting from your very first day under contract.
• Career Development: Transparent, structured internal advancement pathways designed to accelerate your promotion into Team Leadership, Quality Assurance, or Corporate Training tracks.
• Workspace Environment: A modern, multicultural office building featuring frequent team social gatherings, organized fun days, and dedicated on-site relaxation zones.
• Employee Perks: Access to monthly food vouchers, subsidized local sports club memberships (e.g., Multisport card), and various corporate discounts.

Relocation Assistance to Bulgaria

If you are relocating to Sofia from an international location to join our team, we simplify your geographic transition with a full mobility package:

• Travel Reimbursement: The company will fully cover the cost of your initial flight ticket to Sofia.
• Temporary Accommodation: We organize and fund hotel living upon your arrival to give you a comfortable home base while you secure permanent housing.
• Bureaucracy Support: Hands-on, personalized guidance from our local HR coordinators to assist with local legalities, including obtaining your local residency identification and setting up a Bulgarian bank account.

Why Make the Move to Sofia?

Sofia is a premier European destination that elegantly blends historic architectural charm with a dynamic, metropolitan lifestyle. Expats benefit from an exceptionally affordable cost of living, a buzzing culinary and nightlife scene, and immediate access to beautiful mountain ranges located just thirty minutes from the city center.

How to Apply

Are you ready to elevate your career while embracing life in one of Europe's most up-and-coming capital cities? Click "Apply Now" to forward your updated resume in English and initiate the virtual screening process!