Are you a German speaker who loves helping people? We are looking for enthusiastic individuals to join our team in the lively city of Sofia, Bulgaria. In this role, you will be the voice of a world-famous corporate travel platform, ensuring business travelers get where they need to go with ease and confidence.

As a Customer Advisor, you are a problem solver and a travel assistant. You will handle questions from corporate clients regarding their travel plans, providing high-quality support in both German and English.

Your Responsibilities

In this position, you will serve as a premier brand ambassador, ensuring that business professionals receive seamless, top-tier support for their global travel needs.

• Omnichannel Customer Support: Handle incoming requests via phone, email, and chat from German-speaking business travelers.
• Travel Booking Management: Assist clients with complex bookings, cancellations, and real-time modifications to flights, hotels, and car rentals.
• Global Distribution Systems: Use specialized travel software and internal databases to find and provide accurate reservation information.
• Logistical Problem Solving: Resolve critical travel-related issues (such as delays, cancellations, or schedule changes) to keep the client's journey smooth.
• Professional Service: Maintain a friendly, helpful, and highly professional attitude to uphold premium service standards.

Candidate Profile

We want an adaptable, tech-literate professional who can deliver empathetic care while managing fast-paced corporate travel logistics.

Minimum Requirements:

• Language Skills: Native or fluent German (C1/C2 level) paired with an upper-intermediate level of English (B2 level) for internal training and communication.
• Communication: Excellent written and verbal communication skills with a polished, professional tone.
• Technical Literacy: Comfortable multitasking across multiple computer screens and learning new digital platforms quickly.
• Resilience: Ability to stay calm under pressure and handle complex, time-sensitive travel situations.
• Experience Baseline: No previous customer service or travel industry experience is required! We provide full, professional training to help you succeed.

What We Offer

We offer an exceptional corporate environment designed to support your lifestyle and professional aspirations:

• Financial Rewards: A highly competitive monthly base salary plus performance-based monthly bonuses.
• Health & Security: Comprehensive private medical insurance and life insurance policies active from day one.
• Career Growth: Clear internal tracks for upward mobility into Team Lead, Quality Assurance, or Corporate Trainer roles.
• Wellness Perks: Monthly food vouchers, subsidized sports cards (Multisport), and modern office relaxation zones.
• Workplace Culture: A vibrant, multicultural office atmosphere with regular team-building events and social activities.

End-to-End Relocation Support (Moving to Sofia)

If you are moving to Sofia from another region or country, we ensure a smooth arrival with a comprehensive relocation package:

• Travel Coordination: Full financial reimbursement for your plane ticket to Sofia.
• Temporary Housing: An initial complimentary hotel stay provided to give you time to look for your permanent home.
• Administrative Assistance: Hands-on support from our local team to manage administrative tasks (securing registration cards, setting up local bank accounts, etc.).

How to Apply

If you are thrilled about the prospect of taking your language skills abroad and redefining your career path, select Apply Now and send over your current CV written in English!