Are you eager to immerse yourself in the fast-moving sectors of digital hospitality, gourmet dining, or tech-driven travel applications? We are looking for vibrant, service-oriented Cantonese-Speaking Customer Experience Advisors to join our expanding team in the beautiful seaside technology hub of Penang, Malaysia.

In this position, you will act as the core representative for our premier Booking App Initiative. Your mission will be to assist consumers and commercial vendors—primarily based in Hong Kong, Macau, and other Cantonese-speaking regions—with their reservation logistics, app navigation, and technical inquiries, all while delivering a world-class customer experience.

No previous experience in customer support or call centers? No problem at all. We provide a fully compensated, 4-week onboarding academy to equip you with the exact tools and knowledge required to succeed. Whether you are a recent college graduate starting an international tech career, a seasoned worker seeking a change of scenery, or an applicant from Hong Kong/China looking for a fresh professional start abroad, we want to hear from you.

Key Responsibilities

As a Customer Experience Advisor, your daily workflow will involve:

• Multi-Channel Assistance: Addressing incoming inquiries, handling complaints, and solving dilemmas for platform users and commercial merchants via phone, live text chat, and email in fluent Cantonese.
• Reservation Lifecycle Management: Assisting users with scheduling, altering, or canceling bookings, processing transactions securely, and explaining platform-exclusive promotions.
• Vendor & Merchant Liaising: Operating as a vital bridge between application users and third-party partners (such as dining spots, hotels, and transport agencies) to smooth over booking changes or fulfill special user needs.
• Technical Troubleshooting: Directing users through basic account modifications, interface navigation, and digital checkout hurdles.
• Brand Representation: Handling customer friction points with active listening, patience, and emotional intelligence to guarantee a positive resolution for every interaction.
• Data Record Keeping: Documenting service tickets, consumer feedback, and resolution histories into our internal CRM database (using English or Traditional Chinese as required).

Requirements & Candidate Profile

Language Skills (Mandatory)

• Cantonese: Native-level or near-native verbal fluency. You must also be highly adept at reading and typing Traditional Chinese characters for digital chat and email support.
• English: A minimum of B2 proficiency (Upper-Intermediate). You must be able to comprehend internal training manuals, engage in corporate communications, and work within an English-based computer operating system.

Qualifications & Attributes

• Education: Holder of a Diploma or Bachelor's Degree in any discipline. (Recent graduates from fields like English Literature, Hospitality Management, or Mass Communications are strongly encouraged to apply).
• Experience: Prior background in call centers, customer success, or the tourism/hospitality market is considered an advantage but is not mandatory.
• Technical Aptitude: Comfort navigating mobile application ecosystems, managing workflows across multiple computer screens, and sustaining a typing speed of 40 words per minute (WPM) or more.
• Flexibility: Readiness to adapt to a fast-paced environment and work a rotational shift pattern (covering weekends and public holidays) to assist our global user community.

Salary, Perks & Corporate Benefits

Financial & Health Incentives

• Base Income: An attractive monthly fixed salary complemented by additional allowances (including language stipends, shift differentials, and attendance bonuses).
• Performance Bonuses: Monthly KPI-driven financial rewards designed to celebrate high-achieving advisors.
• Comprehensive Care: Premium medical, surgical, and life insurance policies beginning on your very first day of employment.
• Time Off: Generous allocations for annual leave, medical leave, and compassionate leave.

Relocation Assistance (For Candidates from China/Hong Kong)

If you are relocating directly from Hong Kong or mainland China (such as Guangdong province), we offer a smooth, stress-free relocation program:

• Visa Processing: Complete administrative management and financial coverage of your Malaysian Employment Pass (Working Visa).
• Flight Ticket: A fully paid, one-way airline ticket from your home airport straight to Penang.
• Initial Housing: 30 days of free accommodation in a hotel or serviced apartment while you look for a permanent home.
• Moving Allowance: Cash assistance to ease your initial local living setup.
• Arrival Support: Dedicated local HR agents to meet you at the terminal, guide you through opening a Malaysian bank account, and help you set up a local SIM card.

Work Culture & Career Trajectory

• Vibrant Workspace: Work on-site in a modern, multicultural corporate building in Penang, complete with on-site staff cafeterias, relaxation zones, and recreational hubs.
• Structured Career Pathways: Clear avenues for vertical and lateral movement. Transition into roles like Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager within 12 to 18 months.
• Skill Development: Continuous access to accredited corporate learning courses and professional soft-skills workshops.

Why Make the Move to Penang?

Celebrated globally as the "Silicon Valley of the East" and famed as Malaysia's culinary heartland, Penang offers a brilliant mix of historic architecture, cutting-edge technology parks, scenic beaches, and a remarkably low cost of living. It is the perfect location to launch an international career within a welcoming, diverse community.

Application Guidelines

Ready to take the next step in your professional journey? Click the "Apply Now" button to submit your updated resume in English. Shortlisted applicants will be contacted by our recruiting team via phone or email to conduct a virtual interview and an initial language evaluation.