• Workplace Structure: 100% on-site at our Lisbon, Portugal facilities.
• Eligibility: Applicants must currently reside in Portugal. Remote work setups and relocation packages are not provided.

Position Overview

Interested in advocating for a world-renowned social media and tech brand? We are looking for an enthusiastic, articulate Customer Advisor fluent in Turkish to join our active Lisbon team.

You will act as the principal consultant for small and medium-sized businesses (SMBs) using our partner's advertising and social commerce features. Your primary goal is to empower these brands to expand online, resolve account issues, and maximize their promotional investment.

No prior tech background? No problem! We deliver complete, paid training to equip you with all the product insights and skills required for success.

Primary Responsibilities

In this role, you will act as a digital guide and troubleshooting specialist for Turkish-speaking business clients. Your daily responsibilities include:

• Multi-Channel Support: Provide high-quality care via live chat, email, and phone (inbound and outbound).
• Problem Resolution: Identify, analyze, and resolve pre- and post-sales issues regarding ad efficiency, profile settings, billing, and technical glitches.
• Merchant Enablement: Educate clients on software tools to foster platform independence and confidence.
• Feedback Loops: Track repeating technical bugs or platform recommendations and escalate them to product teams.
• Documentation: Log precise, structured interaction notes within our CRM, following strict data privacy protocols.

Candidate Profile

Core Requirements

• Language Proficiency: Fluent written and verbal Turkish skills, alongside solid English capabilities (B2 level or higher) for training sessions, internal platforms, and team coordination.
• Work Authorization & Residence: Must currently live in Portugal with full legal rights to work locally in a full-time, office-based Lisbon role.
• Digital Literacy: Ease with managing multi-tab setups, chat platforms, and social tools simultaneously.
• Flexibility: Readiness to work flexible shift patterns, which may include weekend duty.

Preferred Criteria

• Background: Prior experience in client service, contact centers/BPOs, or digital promotion is advantageous, though not strictly required. We welcome empathetic candidates with strong learning agility.

Compensation, Perks & Work Environment

• Financial Terms: Competitive baseline pay paired with monthly performance bonuses and a daily meal stipend.
• Health & Security: Comprehensive private health and life insurance effective on day one.
• Career Growth: Transparent advancement pipelines to transition into leadership, quality monitoring, or operational roles.
• Paid Onboarding: Full compensation during initial training plus ongoing professional development opportunities.
• Office Culture: Modern Lisbon workspace equipped with collaborative zones, quality dining options, and regular team events.

Application Process

If you live in Portugal and speak fluent Turkish, step up your career with an industry-leading tech enterprise. Submit your resume in English to begin!