*** 100% Work from Home (Greece Residence Required) ***

Kickstart your career in global tourism! This is your chance to swap your daily routine for a rewarding professional journey where rich culture meets a sunny, Mediterranean lifestyle. We are actively recruiting proactive, customer-focused German-Speaking Travel Support Agents to join our vibrant, diverse team.

In this position, you will represent a leading international brand in online travel and hospitality. Working straight from your home office, you will act as a dedicated coordinator, helping travelers and accommodation hosts with platform questions, reservations, and logistics.

Daily Responsibilities

As a core member of our German-speaking support department, you will manage incoming requests via phone, email, and live chat. Your daily tasks will involve:

• Booking Coordination: Assisting German-speaking users through the booking cycle, including new reservations, modifications, cancellations, and special requests.
• Billing & Policy Support: Handling payment queries, processing refunds, and explaining platform policies with a clear, understanding approach.
• Partner Relations: Helping property hosts troubleshoot backend software, update rates, and modify room availability.
• User Interface Guidance: Assisting customers in navigating digital tools, website features, and mobile apps smoothly.
• Data Administration: Accurately logging and updating customer interaction histories within our CRM platform.

What We Look For

We are seeking an empathetic, collaborative, and tech-savvy professional who is passionate about tourism, excels at working independently, and thrives on solving problems in a fast-paced setting.

Minimum Requirements

• Language Skills: High-level fluency in written and spoken German, paired with a solid command of English (B2 minimum) to navigate corporate databases and internal communications.
• Work Authorization: A valid EU passport or an active, unrestricted legal right to work in Greece.
• Technical Literacy: Comfortable multitasking across multiple browser tabs, learning new software, and using standard office programs.
• Interpersonal Strengths: A naturally helpful disposition, excellent active listening skills, and a strong team spirit.
• Experience: A background in hospitality, contact centers, front desk service, or tourism is preferred but not required. We offer a comprehensive, fully paid virtual training program from day one!

Financial Compensation & Structure

We provide a highly competitive, legally structured compensation package designed to ensure financial security and reward excellent performance:

• Base Salary: €1,380 Gross per month.
• 14-Month Pay Structure: In line with Greek labor laws, you will receive 14 monthly salaries per year (which includes mandatory bonus payouts for Christmas, Easter, and Summer holidays).
• Performance Incentives: Monthly KPI bonuses based directly on service quality and performance metrics.
• Meal Allowance: Monthly food vouchers to assist with daily living costs.

Relocation Package (For International Applicants Moving to Greece)

If you are moving to Greece to take advantage of this remote role, we ensure a smooth transition with our full relocation assistance:

• Travel Arrangements: Full reimbursement for your flight ticket to Greece.
• Temporary Housing: 4 weeks of company-paid Airbnb accommodation upon arrival, giving you a comfortable base while finding a permanent apartment.
• Administrative Support: Direct assistance with local bureaucracy, including getting your Greek tax number (AFM), social security registration, and opening a local bank account.

Benefits & Corporate Culture

We offer an exceptional digital work culture tailored to support your lifestyle and professional growth:

• Home Office Setup: Comprehensive assistance to ensure your remote workspace is ready for success, alongside regular virtual team activities to keep you connected.
• Paid Onboarding: A structured, expert-led virtual training initiative where you earn your full salary starting your very first day.
• Comprehensive Coverage: Private medical and life insurance plans that supplement the national healthcare system.
• Career Advancement: Clear internal pathways to step into leadership positions, such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager.
• Exclusive Discounts: Employee perks and special rates on travel platforms, wellness programs, and local lifestyle brands.
• Inclusive Environment: A welcoming, diverse community of travel enthusiasts from all over Europe.

Ready to Join the Team?

If you are eager to blend a rewarding tourism career with the ultimate flexibility of working from home, we want to hear from you.

Apply today by uploading your CV in either English or German to start your application!