Location: Leipzig or Würzburg (Hybrid — up to 1 Home Office day/week)

Department: Customer Success Management

Employment Type: Full-Time / Multi-Year Experience

Language Requirements: Fluent German (C1) & Fluent English (C1)

Compensation: €40,000 – €50,000 gross p.a. base + Annual Bonus

About the Employer & Mission

We are an expanding, highly agile software organization (101–500 staff members) that engineers digital products and solutions designed to promote web accessibility and online inclusion. As an Enterprise Customer Success Manager, you will occupy a crucial, high-impact strategic function, driving direct revenue growth for the business while collaborating with prominent corporate client accounts.

Key Responsibilities

• Strategic Account Ownership: Take complete ownership of, oversee, and strategically expand relationships with enterprise-level client accounts.
• Relationship Building: Form enduring, trust-based relationships with key corporate decision-makers and executive-level leadership.
• Value Expansion: Proactively uncover and close up-selling and cross-selling opportunities by coordinating closely with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Oversee the complete lifecycle of client accounts, encompassing initial onboarding, solution adoption, performance optimization, and contract renewals.
• Data-Driven Success: Organize regular Business Reviews, tracking critical performance indicators and presenting concrete evidence of ROI and business impact.
• Churn Mitigation: Spot early indicators of account dissatisfaction and churn risks, constructing proactive retention workflows and risk-mitigation plans.
• Cross-Functional Interface: Act as the central internal advocate and communication bridge between enterprise accounts and our technical, product, and sales divisions.

Ideal Candidate Profile

Must-Haves

• Relevant Track Record: Several years of professional experience as an Account Manager or Customer Success Manager overseeing enterprise clients within a fast-moving Start-Up or Scale-Up environment.
• Bilingual Capability: Professional fluency in both German (C1 level) and English (C1 level) across spoken and written communication.
• Tool Expertise: Practical, direct experience utilizing modern CRM technologies (such as HubSpot).
• Core Competencies: Exceptional analytical capabilities and structured problem-solving skills, combined with a strong customer focus and sharp negotiation capabilities.

Nice-to-Haves

• Language Skills: Fluency in additional foreign languages.

Personality Traits

• Challenging Mindset: A readiness to constructively challenge customer assumptions and offer expert, authoritative counsel.
• Ambitious & Assertive: Strongly self-motivated, proactive, and comfortable taking ownership within complex corporate structures.
• Team-Oriented: A collaborative mindset coupled with a genuine enthusiasm for cross-departmental teamwork.

Compensation & Core Benefits

• Attractive Package: €40,000 – €50,000 fixed gross annual base salary, augmented by an annual performance bonus and 30 days of paid vacation annually.
• Strategic Autonomy: A vital role offering significant organizational visibility, direct business impact, and ongoing career advancement opportunities within Customer Success.
• Work-Life Integration: Adaptable work hours blended with a hybrid work setup (allowing up to 1 home-office day each week).
• Planning Security: 0% business travel required, guaranteeing reliable work-life stability and steady scheduling.
• Meaningful Vision: Direct contribution toward creating software tools that enhance web accessibility and foster global digital equality.